At Dulce Delirio Gift, we strive to ensure our customers' complete satisfaction with every purchase they make on our website. If for any reason you are not completely satisfied with your purchase, we are here to help. Return Period You have 5 calendar days from the date you receive the product to request a return. Products Eligible for Return The products must be in their original condition, unused and in the same packaging in which they were received. Returns will not be accepted on products that have been personalized or modified to your specifications. Returns of food and drinks are not accepted. Products must be returned with all accessories and materials included. Return Process To start the return process, contact our customer service team at +52 7296122543 or WhatsApp. 5616480973 within the established period to obtain a return authorization number. Please complete the return form provided by our customer service team and include it within the return package. Please package the product securely to avoid damage during shipping. Send the return package to the address we will provide you along with the return authorization number. Refunds Once we receive your return and verify that it meets the criteria set forth in the Return Policy, we will process your refund. Refunds will be made using the same payment method used to make the purchase. Please note that original shipping costs are non-refundable. Defective or Damaged Items If you receive a defective or damaged product, please contact our customer service team as soon as possible so we can resolve the issue quickly and efficiently. We will request photographic evidence of the damaged product to help us process your claim. Exceptions In some cases, we may offer alternative solutions, such as replacements, instead of a refund. There are no money refunds due to customer error when writing the shipping address wrong. In any case, we can resend the item once it is received back due to an incorrect address as long as the customer covers the shipping cost + an administrative charge. Contact If you have any questions about our returns policy or require additional assistance, please feel free to contact our customer service team at any time. At Tel. +52 7296122543 WhatsApp. 5616480973
